Wait on the public for one year – that should be a requirement for every student.

My parents owned a grocery store, with the post office in the back corner. Small town in rural Wyoming. Waiting on the public was crucial to our survival.

In rescue, all too often, we forget how to work with the public and each other!!!

Here’s words of advice from two very different people – a Supreme Court Judge and a taxi driver.

dealing with the puplic

Both nail it.

Chief Justice Ruth Ginsburg’s advice came from her mother-in- law on her wedding


“In every good marriage, it helps sometimes to be a little deaf.” She has used it throughout her life. She said: “When a thoughtless or unkind word is spoken, best tune out. Reacting in anger or annoyance will not advance one’s ability to persuade.”

Across my Facebook came a video of a wise taxi driver giving the following advice:

“People are like garbage trucks – they run around with garbage and they’re full of disappointment, full of frustration, full of anger. And when the garbage piles up, they need a place to dump it. Sometimes they’ll dump it on you. But know what, you don’t take it personal – you just wave, smile, wish them well and you move on”.

This should be the credo for rescues.

We work in a stressful environment, people lie to us, animals look to us because they are hurt, hungry and/or sad.

All too frequently, we are told where to go, how to get there, and how we are despicable human beings.

Remember to be a little “deaf” – and most importantly – 90% of the time – don’t take it personal.